Human Resource Management in Sport and Recreation-2nd Edition


Packianathan Chelladurai
2nd Edition
ISBN: 0736055886
ISBN13: 9780736055888
U.S. dollars
Regular Price: $78.00

Selecting a new location will change the currency in which products are displayed.
To change your location, please select the HK region where you live: Canada, Europe, U.K., U.S.. Outside these region(s), select other.

The second edition of this ground-breaking text continues to guide students toward a greater understanding of human resource management in the sport and recreation environment. Human Resource Management in Sport and Recreation, Second Edition, provides future practitioners with a solid foundation in research and application of human resource management for success in the sport industry. With more than 30 years of experience in management of human resources, Dr. Packianathan Chelladurai provides an understanding of the dynamics of human resources and management, bringing into focus the three divergent groups of people who constitute human resources in sport and recreation organizations: paid professional workers, volunteers, and the clients themselves. Dr. Chelladurai goes on to match managerial processes with individual differences among those three groups. Human Resource Management in Sport and Recreation, Second Edition, merges the fields of human resource management and the sport industry in an easy-to-read manner. Its updated references, examples, and studies reflect the increased growth, interest, and complexity in human resource management in sport in recent years. This new edition places a greater emphasis on managerial competencies, the strategic importance of human resource management, and the implications of organizational justice. There is also a new chapter on internal marketing, a concept that has not been addressed adequately in a sport context but deserves attention as sport and recreation organizations better understand the importance of human resource management. This new chapter details the potential impact of internal marketing and outlines its uses. Student comprehension is aided by several special elements, including “Viewpoint” sidebars providing quotes and findings from experts and researchers, “Review” sidebars highlighting key points, and practical sidebars detailing applications of research or problems that practitioners must be aware of. The book also includes learning objectives, summaries, key terms, and end-of-chapter activities. Part I outlines the unique and common characteristics of the three groups in human resources. Part II focuses on differences among people and how the differences affect behavior in sport and recreation organizations. This part covers human resource issues related to abilities, personality, values, and motivation among the three sets. Part III explores significant organizational processes in the management of human resources. Included are chapters on organizational justice, job design, staffing and career considerations, leadership, performance appraisal, reward systems, and internal marketing. Finally, part IV discusses two significant outcomes expected of human resource practices: satisfaction and commitment. Human Resource Management in Sport and Recreation, Second Edition, will guide students’ understanding of key concepts in human resources in the sport and recreation industry. In doing so, it will prepare them for a career in that industry.

About the Author

Packianathan Chelladurai, PhD, is a professor in the School of Physical Activity and Educational Services at Ohio State University. Widely recognized as a leader in the field of sport management, Chelladurai has taught human resource management in sport and recreation for the past 30 years in both Canada and the United States. He is the author of three books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 80 journal articles and 21 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known is his Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991 he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association of Sport Management and is a member the Academy of Management. Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990 the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991 he was the first recipient of NASSM’s most prestigious honor, the Earle F. Zeigler Award. In 2005, the European Association of Sport Management bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. Chelladurai’s favorite leisure activities are tennis and bridge.

Table of Contents

Part I: Human Resources in Sport and Recreation
Chapter 1. Volunteers and Volunteerism
  • The Need for Volunteerism
  • Voluntary Organizations
  • People Who Volunteer
  • Why People Volunteer
  • Altruism and Volunteerism

Chapter 2. Professionals and Professionalism
  • Characteristics of a Profession
  • Process of Professionalization
  • Semiprofessions, Mimic Professions, and Deprofessionalization
  • Professional Status of Sport Management and Sport and Recreation Services
  • Professionalism and Volunteerism

Chapter 3. Clients As Human Resources
  • Customer As Input, Throughput, and Output
  • Customer Participation in Sport and Recreation Services
  • Client Motives for Participation
  • Client Motivation and Sport Management

Part II: Individual Differences in Human Resources
Chapter 4. Abilities
  • Issues Over Ability
  • Cognitive Abilities
  • Emotional Intelligence
  • Psychomotor Abilities

Chapter 5. Personality
  • Determinants of Personality
  • Type Theories
  • Trait Theories
  • Personality and Organizational Behavior

Chapter 6. Values
  • Values, Beliefs, Attitudes, and Norms
  • Sources of Values
  • Terminal and Instrumental Values
  • Hierarchy of Values
  • Value Types
  • Functions of Values
  • Values in Organizations
  • American Values and Sport

Chapter 7. Motivation
  • A Model of Motivation
  • Motivation As Personal Investment

Part III: Human Resource Practices
Chapter 8. Organizational Justice
  • Distributive Justice
  • Procedural Justice
  • Interactional Justice

Chapter 9. Job Design
  • Job Enrichment
  • Task Attributes
  • Motivational Properties of Tasks
  • Implementing Task Attributes
  • Task Attributes and Individual Differences
  • Other Approaches to Job Design
  • Task Dependence, Coordination, and Variability

Chapter 10. Staffing and Career Considerations
  • Purposes of Staffing
  • Focuses of Staffing
  • Matching People and Jobs
  • Psychological Contract
  • Career Considerations
  • Mentoring

Chapter 11. Leadership
  • Leader Behavior
  • Multidimensional Model of Leadership
  • Transformational and Transactional Leadership
  • Leadership and Decision Making
  • Decision Styles
  • Problem Attributes

Chapter 12. Performance Appraisal
  • Purposes of Performance Appraisal
  • What Should Be Evaluated
  • When to Conduct Performance Appraisal
  • Who Should Do the Appraisal
  • Errors in Rating

Chapter 13. Reward Systems
  • Purposes of Reward Systems
  • Types of Rewards
  • Bases of Rewards
  • Reward Systems and Member Preferences

Chapter 14. Internal Marketing
  • Production and Marketing of Products
  • Triangle of Marketing
  • Definition of Internal Marketing
  • Process Versus People Orientation in Internal Marketing
  • Marketing Principles in Internal Operations
  • Internal Marketing As a Tool for Change
  • Internal Marketing and Human Resource Management
  • Marketing Department Versus Marketing Functions
  • Issues in Internal Marketing

Part IV: Attitudinal Outcomes
Chapter 15. Satisfaction
  • Theories of Job Satisfaction
  • Satisfaction With Volunteer Work
  • Participant Satisfaction
  • Measurement of Satisfaction

Chapter 16. Commitment
  • Multidimensionality of Organizational Commitment
  • Occupational Commitment
  • Development and Effects of Organizational Commitment
  • Correlates of Organizational Commitment


A textbook for students in human resource management in sport or recreation and sport administration courses. A supplemental text for courses covering legal issues in sport and sport facility management, as well as a reference book for practitioners in these areas.